Refund policy

Returns and refunds

Because skincare is a personal-care product, we accept return or refund requests only for items that are damaged, defective, incorrect, or materially different from the product description.

Report a problem

Email thepearlserum@gmail.com within 48 hours of delivery, with your order number and a clear description of the issue. We may request photographs or other reasonable information to assess the request.

Products not eligible for return

We cannot accept change-of-mind returns or opened, used, or tampered personal-care products, except where required by applicable law.

Resolution

After verification, we will offer a replacement where available or a refund. Approved refunds are processed to the original payment method within 7 business days. If an item is damaged, defective, incorrect, or otherwise our error, we will bear the return-shipping cost where a return is required.